Woops, you've missed class or forgotten to turn up.... When you book your place in class, we’ll hold that place for you, and potentially turn away other Twisting Peacocks from the class. We also wait a little longer to start the class incase you have been stuck in traffic etc, so out of respect for others, it’s important that you only book for classes you can definitely attend.
When you miss a class that you’ve booked for, there are... oh nooooo... consequences. If you don’t make it to a class you’ve booked for, your class credit will still be deducted, just as if you’d attended the class (unless you cancel more than 2 hours before the class of course).
If you are on a unlimited pass and you late cancel or no show 1 day will be deducted from your pass the first few times then if it keeps happening a $15 fee is applied to your account.Cancelling a membership will incur a 25% charge of the remaining balance. Notes all of these terms and conditions will be emailed to you as part of your receipts when you book and pay for your TPY classes. Please note phone, text or email bookings are not available. What happens if a class is cancelled? If you have booked a class and it has been cancelled, a text will be sent to the mobile number you have provided, advising of the cancellation. Please ensure your mobile number is current in our system so we can get in contact with you. Why can’t I text, phone or email bookings? Teachers at the studio have other commitments between classes and are not always available to either be online or have phones on. They may therefore not receive or be able to act on your booking. If you choose to text, phone or email bookings and you arrive at the studio and find the class is not on, please be aware that your message may not have been received.