Cancellations and Extension Policies

Class pass extensions

TPY allows a generous two months to use a five-class pass, and three months to use a 10-class pass. We have a no extensions policy, which means all sessions need to be used during these time periods. This is very achievable and provides motivation to practice regularly.

The only exception is if you have an injury or illness. Please email through a doctor’s certificate along with the dates you will need to be away and we will extend your pass accordingly.

TPY often gets asked to extend for holidays. Being a small business, this just isn’t viable. So please be aware of this when purchasing a class pass and use them all up before you jet off. This may just make you get on your mat more than once a week too, so that’s always a good thing.

Casual classes have an expiry of 30days.


No refunds are given, unless it was a fault of TPY, e.g. your class was cancelled at the last minute.

When do I need to book online?

Bookings aren’t “compulsory” for classes. However, booking helps you commit yourself to coming to class and also, if the class is full, it guarantees your spot (up until five minutes prior to start time, see below for more information).

We always leave 6 spaces for walk ins, except Yin on Tuesday at 6,45pm this class is booking only due to its popularity. Bookings are essential.

Please note we are not able to squish people into class once they are full as this takes away front he students who have booked, so please be mindful of this and get into the habit of booking all classes.

Cancellation fees …OH NO, THERE’S CONSEQUENCES!

Woops, you’ve missed class or forgotten to turn up…. When you book your place in class, we’ll hold that place for you, and potentially turn away other Twisting Peacocks from the class. We also wait a little longer to start the class incase you have been stuck i traffic etc, so out of respect for others, it’s important that you only book for classes you can definitely attend.
When you miss a class that you’ve booked for, there are… oh nooooo… consequences. If you don’t make it to a class you’ve booked for, your class credit will still be deducted, just as if you’d attended the class (unless you cancel more than 2 hours before the class of course).
If you are on a unlimited pass and you late cancel 1 day will be deducted from your pass. If you’re a no show a $15 fee is applied to your account.

Cancelling a membership will incur a 25% charge of the remaining balance.

Notes all of these terms and conditions will be emailed to you as part of your receipts when you book and pay for your TPY classes.

Please note phone, text or email bookings are not available.

What happens if a class is cancelled?

If you have booked a class and it has been cancelled, a text will be sent to the mobile number you have provided, advising of the cancellation. Please ensure your mobile number is current in our system so we can get in contact with you.

Why can’t I text, phone or email bookings?

Teachers at the studio have other commitments between classes and are not always available to either be online or have phones on. They may therefore not receive or be able to act on your booking. If you choose to text, phone or email bookings and you arrive at the studio and find the class is not on, please be aware that your message may not have been received.