Online bookings, cancellations and extension policy

Class pass extensions

TPY allows a generous two months to use a five-class pass, and three months to use a 10-class pass. We have a no extensions policy, which means all sessions need to be used during these time periods. This is very achievable and provides motivation to practice regularly.

The only exception is if you have an injury or illness. Please email through a doctor’s certificate along with the dates you will need to be away and we will extend your pass accordingly.

TPY often gets asked to extend for holidays. Being a small business, this just isn’t viable. So please be aware of this when purchasing a class pass and use them all up before you jet off. This may just make you get on your mat more than once a week too, so that’s always a good thing.

Casual classes have an expiry of 30days.

Refunds

No refunds are given, unless it was a fault of TPY, e.g. your class was cancelled at the last minute.

When do I need to book online?

Bookings aren’t “compulsory” for any class. However, booking helps you commit yourself to coming to class and also, if the class is full, it guarantees your spot (up until five minutes prior to start time, see below for more information).

We always leave 6 spaces for walk ins, except Yin on Tuesday at 6,45pm this class is booking only due to its popularity. Bookings are essential, please note we are not able to squish people into class once they are full as this takes away front he students who have booked, so please be mindful of this and get into the habit of booking all classes.

Cancellation fees …OH NO, THERE’S CONSEQUENCES!

You’ve completely forgotten to come to class, something’s popped up or you’re stuck in traffic. Unfortunately there are cancellation fees – If you book a class and cancel less than four hours prior to class starting (or just don’t show up) you will be charged for the class. the class will be charged as if you had come or if you’re a member or on an unlimited pass you will be charged a $15 dishonour fee.

Cancelling a membership will incur a 25% charge of the remaining balance.

Please note phone, text or email bookings are not available.

What happens if a class is cancelled?

If you have booked a class and it has been cancelled, a text will be sent to the mobile number you have provided, advising of the cancellation. Please ensure your mobile number is current in our system so we can get in contact with you.

 

Why can’t I text, phone or email bookings?

Teachers at the studio have other commitments between classes and are not always available to either be online or have phones on. They may therefore not receive or be able to act on your booking. If you choose to text, phone or email bookings and you arrive at the studio and find the class is not on, please be aware that your message may not have been received.